Shipping policy

Orders are packed with care by the Pocketful of Joy team. Delivery options, prices and estimated timings are shown at checkout before you pay.

Dispatch and delivery

We aim to prepare orders as quickly as possible during normal shop working days. Delivery estimates are not guaranteed, but if you need something for a particular date, email hello@pocketfulofjoystore.com before ordering and we will let you know what is possible.

Local collection

If local collection is available for your order, it will appear at checkout. Please wait until you receive your ready-to-collect e-mail confirmation before visiting the shop.

Collection address

Pocketful of Joy, 37C Bank Street, Kilmarnock KA1 1ER, Scotland

Lost or delayed parcels

If your parcel has not arrived within the expected window, contact us with your order number and we will help check the status.

International delivery

Pocketful of Joy is launching with UK focused fulfilment. Any international delivery options shown at checkout may be subject to local customs charges, taxes or handling fees outside our control.