Shipping & Returns

Easy answers before you order.

Delivery, collection and returns should feel as thoughtful as the gifts. Here are the important bits, with checkout showing the order specific options before you pay.

Contact Us Shop New & Now

Checkout: shows delivery options
28 days: to contact us about most online returns
POJ: help with gift timing and order questions

The quick version

Simple, clear help before you order.

Here are the important bits for delivery, collection and returns. Exact shipping options and costs are shown at checkout.

01

Packed with care

Orders are packed from the Kilmarnock shop with the same care as an in-store gift.

02

Delivery at checkout

Available delivery options and costs are shown at checkout before you pay.

03

Returns window

For most online orders, contact us within 28 days of delivery to start a return.

04

Need help?

If you need something for a date or have a problem with an order, get in touch and we will help.

Questions

Shipping and returns, without the faff.

These notes are here to make ordering feel easy. Final checkout options and your confirmation email will always have the order-specific details.

How long will my order take?

Delivery options and estimated timings are shown at checkout. If you need your order for a particular date, get in touch before ordering and we will let you know if we can get it to you in time.

Can I collect from the Kilmarnock shop?

Yes! You can choose collection from our Kilmarnock shop at checkout. We will send you an email as soon as your order is ready, then you can pop in and collect it.

Can I return an online order?

Yes. For most online purchases, contact us within 28 days of delivery to start your return, then send the item back within 28 days of letting us know.

Are any items excluded from returns?

Because personalised pieces are made especially for you, they may be excluded from returns where the law allows, unless they are faulty. This does not affect your statutory rights.

What if something arrives damaged or wrong?

Contact us as soon as possible with your order number and photos if something arrives damaged, faulty or not quite right, and we will help put it right.